Refund policy

Returns & Refunds

We want you to love the artwork you ordered. Because our art prints are produced, packaged, and shipped specifically for each order, all sales are final and we do not accept returns or exchanges for change of mind.

If your order arrives damaged, defective, or incorrect, we’ll make it right.

Please contact us within 7 days of delivery and include:

• Your order number
• A photo of the poster showing the issue
• A photo of the shipping tube or packaging if it was damaged

Once verified, we will provide a replacement at no additional cost. If a replacement is unavailable, we will issue a refund for the affected item.

Minor curling from being shipped rolled is normal and is not considered damage. Small variations in color may also occur between screens and the final printed artwork.

Orders that are damaged after delivery through handling, framing, mounting, or storage are not eligible for replacement.

Please do not send damaged artwork back unless we specifically ask you to.

Questions? Contact Red String Theory and we’ll help you out.